How can I upkeep the photocatalytic filter?

The photocatalytic filter is made of ceramic coated in tungsten trioxide (WO3), it’s ideally designed to last forever, unless in case of breaking. 

The filter is washable under the water, in order to keep it always clean all you have to do is rinse it with water about every 2 months. Cleaning frequency may be different from case to case, depending on the indoor space where you have placed your Natede Basic.

The ceramic filter is covered by a 2 years warranty. 

For the regular maintenance:

  • Turn Natede Basic off and unplug the device.
  • Remove the outer pot.
  • Using gloves, carefully remove the filter from its location over the grid.
  • Wash the filter under running water.
  • Let the filter air-dry. Don’t dry with paper, paper towels or towels.
  • When completely dry, reinsert the filter in its location over the grid.
  • Plug the device and turn it on.

You can watch the following video:

Support

Still have questions?

Contact us
support@vitesy.com - +39 3457904690
Our customer support team is available from 9:00 to 18:00 Central European Time (CET) from Monday to Friday.