Vitesy FAQ

The app reports me an “ERROR 1” after the WiFi connection

We are constantly working on our app and your feedback is essential for us to improve it! It seems that your Natede took more time than usual to connect to your WiFi network.

The main reason is that your Wifi’s connection is poor because your Natede isn’t near the router. Place your Natede near the router where you can take the best signal. If you can’t connect it to your WiFi network. Reset the device and try to connect it to a hotspot network.

We don’t support every type of settings, so make sure that:

  • Your WiFi network is set on 2.4GHz frequency. You can try to change the frequency of your router or, if it's dual-band, create a new WiFi network with a 2.4GHz frequency. Natede only works with 2.4GHz frequency.
  • Your WiFi password isn't too long (max 32 characters) and has at least 8 characters.
  • Your WiFi password doesn't contain special characters. Accepted characters 1 ! # $ & ' ( ) * + , - . / : ; < = > ? @ [ \ ] ^ _ ` { | } ~ "
  • You have iOS 11.0 or later & Android 5.0 (Lollipop) or later.
  • You are not using a WiFi extender. Right now Natede doesn’t support some of them.

If you need more help, email us at support@vitesy.com.

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