The app reports me “Ops, something went wrong”

A generic error has occurred: write to sending us the screenshot of this error.

Our IT team will take care of the problem as soon as possible!

Please note: it is also possible to connect the device via hotspot, however, it is best to use a home network, since the phone should always be next to the device. Also, a hotspot connection is not as stable and lasting as that of a fixed router.


Still have questions?

Contact us - +39 3457904690
Our customer support team is available from 9:00 to 18:00 Central European Time (CET) from Monday to Friday.