Vitesy FAQ

I can't turn on my Natede

If you can't turn on your Natede with the proximity sensor, simply passing your hand in front of the little hole, try to follow these simple steps:

  • Reset your Natede with the button on the bottom of the device.
  • When you reset the device the LEDs blink?
  • Make sure that you didn't set the Natede app on automatic or a custom mode with the fan on 0.
  • When you plug the power supply the front LEDs start to blink?

If you need any help email us at support@vitesy.com, we will be happy to assist you!

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