If you can’t see the data updated in real-time, your Natede Smart isn’t connected to the network. You can check on your device list:
This happens when the connection isn’t good and your Natede Smart can’t send the measurements to our servers.
Make sure that your Natede Smart is always near the router with a good WiFi connection.
If you think that the problem cannot be the distance with your router, please try to check our FAQ section Natede Smart App Errors: it will help you find out what’s going on with your device.