The app reports me an “ERROR 2” after the WiFi connection

This problem regards some limitations in your network

Please, make sure that your router doesn’t have limitations like: 

  • Firewalls
  • Port 8883 blocked (this one is the port used to communicate with our service through Secure MQTT - it could happen especially in company networks

This error could also regards:

  • Poor connection

Check your router and remove all the limitations it may have. Make sure that Natede Smart is near the router and your connection is good.

If you don’t have any limitations on your router and your Natede Smart is near the router, feel free to contact us via


Still have questions?

Contact us - +39 3457904690
Our customer support team is available from 9:00 to 18:00 Central European Time (CET) from Monday to Friday.