My WiFi network isn't visible to connect my Natede

If you can’t see your WiFi network on the list, try these steps:

  • Move your Natede Smart close to the router
  • Swipe numerous times the page
  • Reset your Natede Smart and try again
  • Make sure your connection is stable in that moment

Also remember that we may not support every type of settings, so make sure: 

  • Your WiFi network must be set on 2.4GHz frequency. You can try to change the frequency of your router or, if it's dual-band, create a new WiFi network with a 2.4GHz frequency. Natede Smart only works with 2.4GHz frequency.
  • Your WiFi network must be set under channel 11 on your router settings. 
  • Your WiFi password must be at least 8 characters long and max 32 characters long. 
  • Your WiFi password can’t contain any special characters. Here’s the list of the accepted characters: 1 ! # $ & ' ( ) * + , - . / : ; < = > ? @ [ \ ] ^ _ ` { | } ~ "
  • You have iOS 14.0 or later & Android 6.0 or later.

If you need any help, please contact us via support@vitesy.com.

Please note: it is also possible to connect the device via hotspot, however, it is best to use a home network, since the phone should always be next to the device. Also, a hotspot connection is not as stable and lasting as that of a fixed router.

Support

Still have questions?

Contact us
support@vitesy.com - +39 3457904690
Our customer support team is available from 9:00 to 18:00 Central European Time (CET) from Monday to Friday.