Troubleshooting

How can I remove the tech unit?

How can I reset my Natural Air Purifier?

I can’t connect the app to the Natural Air Purifier

I’m not able to turn on my Natural Air Purifier

There is an exclamation mark on the app

Support

Still have questions?

support@vitesy.com - +39 3457904690

Our customer support team is available from 9:00 to 18:00 Central European Time (CET) from Monday to Friday and usually responds within 24-72 hours.