Please, try to delete the app and download it again, and to reset the device.
Follow this step-by-step guide to connect your device:
Alternatively, you can use the direct connection (on the first screen below signup/login buttons). Have you tried it?
If the problem persists, it may be due to your home Wifi. Natural Air Purifier works only with a WiFi frequency of 2.4GHz and some routers have a frequency of 5GHz. So, please try to change your WiFi frequency.