Device does not respond to button press

Try restarting Shelfy by holding down the middle button for 10 seconds, the LED around the button will glow orange. Hold down until the LED goes out.

If it doesn't react, try to charge your Shelfy.

If the problem persists, contact customer service at


Still have questions?

Contact us - +39 3457904690
Our customer support team is available from 9:00 to 18:00 Central European Time (CET) from Monday to Friday.