How to improve the connectivity of Shelfy

Shelfy was specifically designed to be used inside the refrigerator, ensuring the ability to connect to a Wi-Fi network.

First, make sure that your Wi-Fi network is working correctly in the location where you want to place Shelfy and that the signal is strong enough.

However, it can also happen that there are external sources of interference that weaken the signal, so understanding what these sources are can help you identify and mitigate connection problems.

Possible sources of interference:

  • Building construction and layout: Thick walls, floors, and ceilings can obstruct Wi-Fi signal propagation, especially if they are made from dense materials.
  • Physical objects: Metals, magnets, and glass can reflect the Wi-Fi signal and reduce its strength.
  • Channel congestion: In densely populated areas (like apartment buildings and offices), Wi-Fi networks may operate on the same frequency band, causing congestion and interference.
  • Electronic devices: Some emit electromagnetic waves that can interfere with the signal, such as microwaves, baby monitors, and other Bluetooth devices.

How to minimize interference:

  • Place the router strategically, preferably in an elevated position and close to Shelfy, to minimize physical obstacles.
  • Remove physical objects that can cause interference (as mentioned in the previous section).
  • Use mesh networks or repeaters to ensure more even coverage (especially helpful in larger homes).

If the connection continues to be unstable, don’t worry: Shelfy’s firmware collects data even when offline, saves it for a few days, and sends it to the app as soon as it reconnects. Also, remember that this does not affect the effectiveness of Shelfy, as the purification effect does not depend on the internet connection.

If the issues persist, please contact us at support@vitesy.com.

Support

Still have questions?

Contact us
support@vitesy.com - +39 3457904690
Our customer support team is available from 9:00 to 18:00 Central European Time (CET) from Monday to Friday and usually responds within 24-72 hours.