The app reports me “Ops, something went wrong” after the WiFi connection

A generic error has occurred: write to support@vitesy.com sending us the screenshot of this error.

Our IT team will take care of the problem as soon as possible!

Please note: it is also possible to connect the device via hotspot, however, it is best to use a home network, since the phone should always be next to the device. Also, a hotspot connection is not as stable and lasting as that of a fixed router.