I can't turn on my Natede Smart

If you can't turn on your Natede Smart with the proximity sensor, simply leaving your hand for 1 second in front of the little hole, try to follow these simple steps:

  • Reset your Natede Smart with the button on the bottom of the device.
  • When you reset the device the LEDs blink?
  • When you plug the power supply the front LEDs start to blink?

Also remember: if you select the automatic mode, your Natede will turn on only when necessary (when certain values exceed the limit). So, if you try to turn it on with the hand gesture it will not be possible. To turn it on, you can change your mode to standard or performance.

If you’re still not able to turn on your Natede Smart, please contact us via support@vitesy.com.


Still have questions?

Contact us
support@vitesy.com - +39 3457904690
Our customer support team is available from 9:00 to 18:00 Central European Time (CET) from Monday to Friday.