I can't connect to the WiFi

If the app when connecting to WiFi shows an error message, this can be due to several factors:

  • Check the credentials you entered and that you selected the correct network.
  • Your WiFi network signal may be unstable; move the device closer to the router and try again.
  • There are compatibility issues with your WiFi network.

In the latter case, check that:

  • Your WiFi network is set to a frequency of 2.4 GHz. You can try changing the frequency of your router or, if it is dual-band, create a new WiFi network with a 2.4 GHz frequency. Shelfy only works with a 2.4 GHz frequency.
  • Your WiFi password is at least 8 characters long and a maximum of 32 characters long.
  • Your WiFi password does not contain any special characters. Here is the list of accepted characters: ! # $ & ' ( ) * + , - . / : ; < = > ? @ [ \ ] ^ _ ` { | } ~ "
  • You have iOS 14.0 or later and Android 6.0 or later.
  • Also check that your WiFi network is set to channel 11 or lower in the settings.
  • You are not using a WiFi extension. Shelfy does not currently support some of them.

If everything is correct and it still does not work, try restarting your Shelfy.

If the problem persists, please contact support at support@vitesy.com


Still have questions?

Contact us
support@vitesy.com - +39 3457904690
Our customer support team is available from 9:00 to 18:00 Central European Time (CET) from Monday to Friday.